Shipping & Delivery

We ship worldwide via DHL/UPS/FedEx/EMS/Registered Post depending on destination, size and value. Every parcel receives a tracking number.

• Handling 1–3 business days for in-stock items; custom builds follow quoted lead times.
• Transit 3–10 business days for express services; postal services vary by country.
• Address Please ensure full, accurate shipping details. We’re not responsible for delays caused by incomplete addresses or local delivery attempts.

Returns & Refunds

If you are not fully satisfied, please contact us first—we’ll help resolve quickly.

• Returns authorized within 30 calendar days of delivery; once approved you have an additional 10 days to ship the item back.
• Items must be in original condition with all accessories, labels and packaging.
• Refunds are issued to the original payment method after inspection. Shipping fees are generally non-refundable.

See the detailed policy on Orders & Returns.

Warranty & Quality

• All products are tested before shipment; batch QC and measurements available upon request.
• Standard warranty: 6 months against manufacturing defects (unless stated otherwise).
• Damage caused by misuse, modification, or improper power/ESD is not covered.

Payment Methods

We accept bank transfer, PayPal, and major credit cards via our online checkout. Corporate / bulk accounts can be arranged—see Group Sales.

Privacy & Data

We collect only the information required to process your order and provide support. We never sell personal data. You can request correction or deletion of your account data at any time by emailing lilly.liu@q-baihe.com.