How We Ship
We ship worldwide from Wuhan, China via trusted carriers. All orders include a tracking number. Shipping options and delivery times vary by destination, service level, and product availability.
- Dispatch time: usually 2–5 business days after payment.
- Tracking: we email your tracking link when your order leaves our facility.
- Customs: duties/taxes may apply depending on your local regulations.
Regions & Estimated Delivery
Transit times are estimates (business days) and don’t include customs delays or peak-season impacts.
| Region | Economy (Post) | Expedited (Express) | Notes |
|---|---|---|---|
| North America (USA/Canada) | 8–20 days | 3–7 days | Fast clearance for most electronics. |
| Europe (EU/UK/EEA) | 8–22 days | 3–8 days | VAT/fees may be collected by carrier. |
| Asia Pacific (JP/KR/SG/AU/NZ) | 6–16 days | 2–6 days | Typically quickest region. |
| Middle East | 10–25 days | 4–9 days | Customs may request product detail sheet. |
| Latin America | 12–30 days | 5–10 days | Transit can vary by local processing. |
| Africa | 12–35 days | 5–12 days | Service availability differs by country. |
Duties, Taxes & Import Fees
International shipments may be subject to import duties, VAT/GST, or handling fees charged by the destination country.
- These charges (if any) are payable by the recipient and are not included in our product prices or shipping fees.
- If your customs office requires additional documentation, contact us—we’ll provide a commercial invoice or specification sheet as needed.
- Refused parcels due to unpaid import charges may be returned to us; shipping costs and any carrier surcharges are non-refundable.
Shipping Restrictions
- Certain high-power lasers or regulated components may not be eligible for every destination.
- We cannot ship to PO Boxes with express services—please provide a physical address and phone number.
- Remote-area surcharges may apply; we’ll contact you before dispatch if any adjustment is required.
Tracking Your Order
You’ll receive a tracking link via email right after shipment. You can also check progress using your carrier’s site or a universal tracker (e.g., 17track).
- Tracking may take 24–48 hours to activate after the label is created.
- Need help reading scan events? Contact us—we’ll interpret the latest status for you.
Secure Packaging
All items are packed with anti-static material and protective cushioning. Optical modules receive additional reinforcement to protect alignment during transit.
- Signature may be required for high-value shipments.
- If a carton arrives damaged, take photos before opening and keep all packing materials.
Lost, Delayed, or Damaged Parcels
- If your tracking shows “delivered” but you can’t find the parcel, check with neighbors/building staff and your local carrier office first.
- For damage claims, notify us within 7 days of delivery with photos of the outside box, inner packaging, and the item.
- For lost shipments, we’ll open a carrier investigation. Resolution options include reshipment or refund according to the carrier’s result.
Quick FAQ
Still have questions?
Our team is happy to recommend the best service for your address and timelines.