picture of company logo

QIANBAIHE TRADING (WUHAN) CO., LTD.

LILLY ELECTRONICS LIMITED

FAQ

Quick answers to common questions about shipping, orders, returns, and more.

At Lilly Electronics, we aim to provide reliable and efficient shipping worldwide. Orders are shipped with tracking so you can follow your package from dispatch to delivery.

Order Processing
  • Prompt processing: Most orders are prepared for shipment within 24 hours after payment is verified.
  • Business hours: Orders placed outside business hours, on weekends, or public holidays will be processed on the next business day.
Shipping Methods
  • Standard Shipping (Registered Postal Air Mail): Cost-effective option with tracking available.
  • Express Shipping (FedEx / DHL / UPS): Faster delivery for urgent orders. Additional charges may apply depending on destination and package size.

Delivery times depend on your destination, shipping method, and customs clearance. Below are typical estimates:

  • Standard Shipping (Registered Airmail): usually 7–20 business days (varies by country/region).
  • Express Shipping (FedEx / DHL / UPS): usually 3–7 business days.

Standard delivery target: Most standard shipments arrive within 15 calendar days from the date of payment. If you have not received your order after this timeframe, please contact us and we will help investigate.

Please note that delays may occur due to factors beyond our control, such as customs inspections, public holidays, severe weather, or remote-area delivery schedules.

We accept returns and replacements within 30 days from the day you receive your products. If you need repair support, please contact us first so we can confirm the best solution for your case.

Return Conditions
  • Please contact us before returning any item so we can provide the correct return instructions.
  • Returned items should be in original condition where possible (including accessories/packaging if applicable).
  • For replacement requests, we may ask for photos or a short video to confirm the issue.
Return Shipping Cost

Return shipping cost is the customer’s responsibility unless the item is defective, damaged, or the incorrect product was received on arrival. In those cases, we will work with you to resolve it as quickly as possible.

Ordering is simple: browse products, add items to your cart, and proceed to checkout. You can check out as a guest, or create an account for faster checkout next time.

  • Guest checkout: No registration required.
  • Create an account: Save addresses, view order history, and manage account details more easily.

We offer secure checkout and multiple payment options to make purchasing easy and safe.

Accepted Payments
  • PayPal
  • Major Credit / Debit Cards
  • Google Pay, Apple Pay, and Amazon Pay (where available)
Pricing & Promotions

Prices may vary based on product availability, shipping method, and market supply. We occasionally run promotions or coupons, and returning customers may receive special offers on select items.

After you place an order and payment is completed, you will receive an order confirmation email. When your order ships, we will send another email with tracking information.

  • If you created an account: sign in to view your order history and status.
  • If you checked out as a guest: please refer to your email confirmation and shipping emails for updates.

Once your order is shipped, you will receive a tracking number by email. You can track your shipment online at: 17Track

  • Use the tracking number from your shipping confirmation email.
  • If tracking does not update for several days, please contact us—we can help verify the latest carrier status.

If you register an account, you can update your profile anytime after signing in, including:

  • Contact details (name, email, phone)
  • Shipping and billing addresses
  • Password and account preferences

Still have a question?

Contact Us